I just want to say thanks for your great service!
We’ve been having problems with our garage door not closing properly for a while. We’ve tried to solve it ourselves by looking through our manual but nothing seemed to solve the problem. This morning it was really acting up and I had to resort to manual control so I could go to work. It was time to contact someone for help.
My husband got online when he got home from work and found your website. He called to request service. We thought for sure it would be a couple days before someone would be able to come out. To our surprise, the gentleman on the phone, who was very nice and helpful, said he could have someone here between 5 and 7pm (it was currently 4:30 pm). Not long after that, the technician was calling to get directions (we live in a new area of Waukee) and was letting us know he was on the way.
Jake was our technician. He was very nice, helpful, and very knowledgeable. He listened to us explain the &qout;symptoms&qout; was able to quickly diagnose the problem. He did a good job of explaining the possible reasons behind the problem and explaining the best solution. He soon was making the repairs/adjustments and the door was working properly. Yeah!! He also gave us some routine maintenance tips to help prolong the life our door.
Thanks again! We are very satisfied customers and will definitely recommend your service to family, friends, and neighbors.
– Michael and Anne D.
I called 6 companies from Dex Knows last night before I called you. You were the ONLY company who answered the phone rather that sending me to voicemail. This is the only reason I utilized your services. However, both the person I spoke to on the phone and the man who came to my home to fix my door where both helpful and professional. I will be recommending you in future, thank you for your service.
– Gareth R.
Writing to say thank you. Willie fixed our garage door yesterday. He arrived on time, was very pleasant, has good sense of humor and did a great job. It’s easy to complain – I wanted to compliment!
Tim, Just wanted to express our sincere gratitude to you and your installer Chuck. That was the fastest service we have experienced in a long time. We will be happily recommending you to our friends.
– Emily & Jeff, Des Moines.
Just a quick note to express my appreciation for your service oriented business. You answered the phone live on Friday night at 9pm and had Chuck to my house by 9am the next morning. I will be recommending you on Facebook and Twitter! Keep up the high level of service! A-1 American Garage Door will be the only company I call in the future for garage door repairs.
– Eric L. West Des Moines.
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